Angela Guasca

About Angela Guasca

Determined, career oriented professional present in the strategy and analytics in the global logistics industry.

Experience

1. Global Commercial Program Manager Engineering & Manufacturing Sector

   DHL

   Jul 2025 — Present · Plantation, FL, US

   Customer Directors partner who drives business growth through the consistent management of sales activities• Drive pipeline quality, accuracy, actions updates and activities. • Track customer development plans and priorities as set forth with the GCD.• Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.• Driving white spot analysis in order to identify unlocked potential and related pipeline registration.• Support the opportunity assessment process led by Customer Directors, providing customer insights and sharing knowledge where applicable.• Partner with customer manager to identify areas of growth within the customer’s logistics spend.• Support process management of single BU tenders.• Drive contractual closure on new frame agreement (e.g, align T&C’s sustainability, liability limits).• Perform quality assurance of single BU tenders, including needed actions to support their completion.• QRR/QBR - prepare and project manage inputs/outputs into a of the customer and customer manager.• Prepare and project manage inputs into selected sales meetings. Identify areas of opportunity for workshops, education, knowledge sharing, and business development.• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).• Work closely with BU teams to ensure implemented solutions meet customers’ requirements.• Jointly with the BU, identify opportunities for improvement from customer interactions• Project manage the Customer Satisfaction Survey, reviewing results and actions from business units and functions.• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.• Drive initiation and execution of customer supporting projects.

Education

• Florida International University - College of Business

  Master's degree, International Business

  2017 — 2018

• Universidad del Rosario

  Bachelor of Business Administration (BBA), International Business

  2007 — 2014

• Pontificia Universidad Javeriana

  Seminario Juventud Emprendedora, Entrepreneurship/Entrepreneurial Studies

  2011 — 2011

Skills

• Export
• Microsoft Office
• Teamwork
• International Business
• Team Leadership
• International Trade
• Shipping
• Import/Export Operations
• International Logistics
• Microsoft Excel
• Logistics
• Entrepreneurship
• E-Commerce
• English
• Management
• Accounting