Angela Graham

Operations Administrator @Protomiq

Richmond, VA, US

Processes billing in QuickBooks. Process and bookkeeping billing files for the end of month. Managing billing files by auditing OEM billing files for FCA, GM, Subaru, Toyota and Lexus program files. Process all group billing files and submits invoices to customers. Maintain all billing spreadsheets. Contacting customers for overdue invoices and failed credit cards. Assists with collections by email and phone calls. Contact customers to receive information for configuration complete. Responding to all billing and accounts payable questions through Zendesk support tickets by phone calls and emails. Accurately entering data into the database while tracking valuable information for analytics. Training employees on OEM billing information. I schedule and conduct telecommunication trainings and meetings with Zoom, Skype, and Hangouts. Benefits information and human resource related processing. Multi-tasking, prioritizing, organizing, and problem-solving to complete important tasks daily. Processing information in Google Sheets, Excel, Microsoft Suites, and multiple other programs daily.