Angela Fu

Sales Planning Analyst @Sky

St Helens, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2022 — Present

Sales Planning Analyst @Sky

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Reporting to the Sales Planning Manager, working closely with international colleagues across India and South Africa, with responsibility for planning FTE requirements to ensure customer experience is covered in the UK, for both voice & messaging contact mediums. Taking a lead role to size and assess the workload and headcount impacts of all changes to customer experience based on budget forecasting and upgrades.

EDUCATION

N/A

St Helens Technical College

BTEC National Diploma

N/A

Sysop Limited

ISEB Qualification from BCS (The Chartered Institute for IT)

N/A

Newton-le-Willows College

U.L.C.I. Secretarial, R.S.A. Typewriting I & II; 2010

SKILLS

Managed ServicesProject PlanningProject DeliveryImpact AnalysisIT OperationsTelecommunicationsStakeholder ManagementTeam LeadershipRequirements AnalysisChange ManagementTraining & DevelopmentIncident ManagementChange Impact AnalysisProcess ImprovementService DeliveryManagementBusiness AnalysisBusiness Process ImprovementCustomer ServiceSoftware DocumentationBusiness ProcessEmployee Training

ABOUT ANGELA FU

Experienced Delivery Specialist with a demonstrated history of working in the…

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