Angela Domenichelli

Sr Manager, Cs Operations & Systems Administrator @OneStudyTeam

Belfast, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Sr Manager, Cs Operations & Systems Administrator @OneStudyTeam

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Belfast, ME, US

Reduced 2025 vendor contract spend at renewal by segmenting digitally supported Companies with no loss of functionality. Implemented over 10 additional automated email Programs, increasing the Customer Success Department time savings to 11 FTE per year in manual work.

EDUCATION

1996

Deering High School

High School

SKILLS

Call CentersCustomer ExperienceProcess ImprovementCustomer ServiceMicrosoft ExcelCredit CardsCustomer SatisfactionBankingLeadershipCustomer RetentionVendor ManagementProject Management

ABOUT ANGELA DOMENICHELLI

Results-driven project manager experienced in Agile methodology and a proven track record in Customer Success Operations. Skilled in building and managing stakeholder relationships, and providing strategic and technical expertise on Gainsight functionality. Recognized as Highly Commended finalist for 2023 Customer Success Excellence Award of the Americas in the Best Use of Technology category.

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Angela Domenichelli — Sr Manager, Cs Operations & Systems Administrator at OneStudyTeam in Belfast, ME, US | Unifers