Angela Davis Cert
Head of Commercial Complaints @AXA
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2021 — Present
Head of Commercial Complaints @AXA
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GB
SKILLS
Account ManagementChange ManagementCall CenterStakeholder ManagementTeam LeadershipElto & Fsa Reportable and Non Reportable Complaints HandlingBusiness Process ImprovementProcess ImprovementCustomer ExperienceCustomer SatisfactionPerformance ManagementEmployee EngagementCall CentersCoachingCustomer ServiceManagementSales ManagementOperations ManagementOutsourcingInsurance
ABOUT ANGELA DAVIS CERT
I am currently working for AXA Insurance as COO Operational Support Manager providing and developing a consistent approach to workforce planning, quality assurance and MI support across Commercial Insurance. I am proud to have won the following awards for my business area in recent years: 2013 European Call Centre and Customer Service Awards where we won Medium Call Centre Of The Year Award and in 2017 Learning Technology Awards for Best Blended Learning Solution with our Inspiring Customer First program.
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