Angela D. Combs
BIGGBY® COFFEE Area Representative Program Manager
- Role
- Area Representative Program Manager at BIGGBY COFFEE
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Angela D. Combs
Accomplished professional with significant experience in diverse leadership roles.…
Experience
Area Representative Program Manager
May 2023 — Present · East Lansing, MI, US
Lead and support 26 Area Representatives (ARs) across six states, ensuring compliance with AR agreements and brand standards. • Oversee the development and support of more than 340 franchises through strategic guidance to assigned ARs.• Currently designing a comprehensive support program in collaboration with Home Office departments to provide training, operational processes, and coaching aligned with contractual KPIs including development, profitability, and franchisee engagement.• Created and implemented a Development Agent Scorecard that includes performance ratings and accountability metrics.• Set performance goals and review KPIs focused on territory growth, average unit volume (AUV), and franchisee satisfaction.• Provide individualized coaching and problem-solving support to ARs as needed.• Facilitate ongoing communication through regular roundtables, information sessions, biannual two-day summits, and monthly one-on-one meetings with ARs.• Manage the full lifecycle of AR contracts from initiation through renewal or termination.• Partner cross-functionally with Home Office teams to ensure alignment and consistent execution of strategic initiatives.
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