Angela Cossman

Experience

1. Order Tracking & Administration Specialist

   Umecc

   Aug 2018 — Present · US

   Manage Order Processing: Accurately enter new orders into QuickBooks, ensuring all information is correctly recorded for smooth processing.Coordinate with Customs Brokers: Collaborate with customs brokers to ensure timely and compliant clearance of shipments, preventing delays and ensuring smooth delivery.Freight Forwarding Communication: Work closely with freight forwarders to track shipments, confirming delivery timelines and ensuring customer expectations are met.Customer Invoicing: Prepare and send accurate invoices to customers, ensuring timely billing and resolution of any discrepancies.Payment Processing: Enter customer payments into the banking system, maintaining accurate records and ensuring the timely updating of financial data.Collaborate with Accounting Team: Work alongside the house accountant to facilitate accurate and timely order invoicing, ensuring proper financial tracking and reporting.Maintain Records: Keep detailed records of orders, payments, and shipments, ensuring compliance with internal processes and external regulations.Problem Resolution: Address customer or shipping inquiries promptly, working with internal and external stakeholders to resolve issues in a timely manner.

Education

• Ball State University

  Secondary Teaching License

  2000 — 2003

• Ball State University

  Bachelor of Science (BS)

  1994 — 1998