Angela Clark
Leader in Contact Center Management
- Role
- Contact Center Management at Greendot Financial
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Angela Clark
I am an extremely passionate professional who is fully equipped with over 10 years of…
Experience
Contact Center Management
Mar 2019 — Present · Cincinnati, KY, US
Kroger Technology Shared Services
Education
University of Phoenix
Bachelor’s Degree, Bachelor's of Science in Business with Marketing Certificate
2016 — 2018
University of Phoenix
Associate’s Degree, Bachelors of Science in Business with a Marketing Certificate
2014 — 2016
Skills
- Customer Service
- Customer Satisfaction
- Call Center Development
- Program Implementation
- Vendor Management
- Creativity Skills
- Continuous Improvement
- Solutions Advice
- Operations Management
- Performance Improvement
- Hiring
- Business Process Improvement
- Key Performance Indicators
- Hiring Employees
- Resource Management
- Management
- Team Building
- Avaya Technologies
- Team Management
- Leadership
- Scorecard Management
- Bpo
- Time Management
- Quality Assurance
- Corrective Actions
- Transition Management
- Performance Metrics
- Microsoft Office
- Customer Experience
- Contact Centers
- Cost Reduction
- Outsourcing
- Emotional Intelligence
- Call Center
- Team Leadership
- Contact Center Operations
- Coaching
- Service Delivery
- Performance Appraisal
- Performance Management
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