Angela Bridges
Service Delivery Analyst @E78
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WORK HISTORY
Service Delivery Analyst @E78
First point of contact for client inquiries and any requests-Handling the invoice validation/alerts, confirming new inventory, reviewing variances, for customers invoice set on a recurring basis-Utilizing 3rd party/partner outputs and interacting with them to optimize their deliverables/clearing validation-Managing and performing client specific tasks as required by scope/contract-Delivery of exports and other standardized reporting and deliverables-Entering disputes with carriers and in TEM instance and tracking dispute and customer MACD info to completion.
EDUCATION
Chattahoochee Technical College
Administrative Office Technology, Business Administration and Management, General
ABOUT ANGELA BRIDGES
Organized and detail-oriented professional with comprehensive telecom, invoice processing, and account management aptitude. Excels at researching and evaluating capabilities and costs of new and available technologies making recommendations regarding improvements, purchases and cost-saving measures. Focused on contributing towards effectively facilitating cost reporting, invoicing and client relationship communications. Additional skills include Inventory Reconciliation, Issue Resolution, Vendor & Customer Relations, Team Player, Attention to Detail, Problem Solving, Technical Application Mentoring, Process & Productivity Improvements, SOP Development and Client Presentation.
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