Angela R Applegeet

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANGELA R APPLEGEET

Blending deep operational and financial expertise with a breadth of experience across industries and organizations, I bring the right combination of new perspective with a proven ability to drive positive change. An expert facilitator, my talent for bridging communication across functional areas has well-positioned me to solve complex issues, capture areas for improvement, and deliver tangible results.As a performance-focused executive, my achievements include SaaS delivery, global team building, and operations management for diverse industries. I’m process oriented, innovative, and passionate about continuous improvement leveraging technology and team collaboration. Areas of expertise include: Business process design, management and continuous improvement; Six Sigma certified Strategic and financial planning resulting in growth and margin improvement; P&L ownership Team leadership and development including creating and achieving performance metrics Synthesis, analysis and interpretation of data Relationship building and effective communication across organization, clients, and stakeholders Expert facilitation, consultation and project management skills, operational and customer facingSelected accomplishments: Design and implement service delivery models across various industries with metrics driven results including- Improved cycle times 30% and on-time yield 20%- Achieved client services NPS of 83 and consumer service NPS of 86- Shrunk vendor costs 50%- Slashed attrition from 20% to 5% YoY. Architected global technology platform with client and consumer management featuring automated workflows, billing and financial reporting, and systems integration. Integrated two operations post-acquisition, redesigning process and restructuring organizations.