Angel S.

System Manager @Publi Grafic International S.A De C.V

Iztapalapa, MX

Directed comprehensive IT management, including budgets, acquisitions, and negotiations with strategic vendors, optimizing operational costs by 20% and ensuring technological continuity.Designed and implemented a comprehensive technology infrastructure strategy that reduced technical support incidents by 25% and improved critical service availability to over 98%.Led systems and process improvements on-site, achieving a 15% reduction in operational costs and a 10% decrease in processing times.Strengthened cybersecurity by implementing policies aligned with the ISO 27001 standard, reinforcing data protection and cyber risk management.Coordinated central computing and infrastructure services, overseeing networks, servers, backups, and preventive maintenance, ensuring stable operations for over 150 corporate users.Led, trained, and consolidated a multidisciplinary technical team, standardizing operational processes and fostering a culture of innovation and collaboration.Developed and integrated an internal service management system, improving request traceability and technical team performance.Led the development of eight corporate websites based on WordPress, including four e-commerce platforms, boosting the group\'s digital presence and online sales.Supervised the installation and administration of 23 security cameras, strengthening the video surveillance infrastructure and remote monitoring of operations.Defined technology policies and procedures for resource allocation, systems administration, and support management, ensuring compliance with internal and regulatory standards.