Angel Robinson

About Angel Robinson

Experienced Tax Analyst with a demonstrated history of working in the retail industry…

Experience

1. Tax Expert

   Intuit

   Jan 2022 — Present

   I help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations, apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries.I interact with customers utilizing strong written and verbal skills as well as deep customer empathy.I use Strong Research skills and the ability to quickly use online resources to find answers with Critical thinking, and problem solving by having Persistence and determination I have the Willingness to utilize audio/visual tools to communicate with customers and am Comfortable interacting with customers through video, in a professional way that represents the brand well and being Friendly and reassuring on camera.

Education

• Hazard Community and Technical College

  Associate's degree, Human Services, General

  2010 — 2012

• Breathitt County High School

  College/University Preparatory and Advanced High School/Secondary Diploma Program

  1993 — 1997

Skills

• Microsoft Word
• Time Management
• Microsoft Office
• Sales
• Customer Satisfaction
• Training
• Leadership
• Filing
• Tax Returns
• Contact Centers
• Team Building
• Data Entry
• Customer Service
• Strategic Planning
• Recruiting
• Nonprofit Organizations
• Social Media
• Public Relations
• Research
• Call Centers
• Tax Preparation
• Marketing Strategy
• Workforce Management
• Budgets
• Event Planning
• Technical Support
• Marketing
• Creative Problem Solving
• Nonprofits
• Customer Experience
• People-Oriented
• Budgeting
• Project Management