Angel R.
Director, Enterprise IT Service Desk @Mosaic Health
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WORK HISTORY
Director, Enterprise IT Service Desk @Mosaic Health
Fort Myers, FL, US
EDUCATION
Monroe Career and Technical Institute
Diploma, Computer Science and Networking
Northampton Community College
A.A.S, Information Technology
ABOUT ANGEL R.
Director-level IT leader with a strong track record overseeing global service desk teams, enhancing end-user experience, and aligning ITSM strategies with evolving business needs. ITIL certified, with a process-driven mindset and a forward-looking approach to integrating AI and automation to streamline support operations and reduce redundancy, off course without losing the human element.Let’s connect if you\'re looking to transform service delivery, elevate user satisfaction, or exchange ideas on ITSM best practices.
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