Angel Rivera
Program Monitoring Specialist @Wounded Warrior Project
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WORK HISTORY
Program Monitoring Specialist @Wounded Warrior Project
Jacksonville, FL, US
Work within the mission data and insights team to gather, analyze, and interpret complex program data.• Serve as the primary point of contact (POC) for the impact evaluation team with a portfolio of programs.• Align key performance indicators (KPIs) and WWP\'s strategic plan for assigned programs.• Recommend appropriate performance measures to evaluate impact and outcomes to the strategic plan.• Gather requirements to create and maintain Salesforce reports and dashboards for assigned programs.• Update and meet monthly with programs leaders to report on progress and trends to quarterly and annual goals.• Perform data visualizations using Salesforce, Qualtrics, and Tableau CRM to communicate programmatic and organizational impact.• Design, develop, and administer surveys to assess the impact and effectiveness of WWP services.• Communicate actionable insights to improve and optimize services and operations.• Follow best practices in data collection, storage, analysis, and governance.• Prioritize projects and assignments to meet organizational deadlines and priorities.• Access, manipulate, and analyze data to forecast and monitor performance and detect trends in service delivery.• Advise on data alignment strategies and implementation for WWP mobile app.
EDUCATION
Southern New Hampshire University
Bachelor of Arts - BA
Valencia College
Associate of Arts - AA
ABOUT ANGEL RIVERA
At Wounded Warrior Project, my focus on programmatic efficiencies and data analysis ensures that organizational strategic and operational objectives are met with precision. Through a robust understanding of Salesforce, I\'ve crafted efficient reporting mechanisms and dashboards, enhancing our ability to track progress against quarterly and annual goals. My day to day consists of building and utilizing technical influence as a means delivering actionable insights to all programmatic leaders. My leadership skills, cultivated through my work in the US Navy, contribute to my current role where I align key performance indicators with our strategic plan. With certifications in Salesforce administration and project management, I am equipped to navigate and optimize the intersection of technology and operational efficiency. Our team\'s success in data-driven decision-making is a testament to a shared dedication to Wounded Warrior Project\'s mission.
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