Angel K Sabu

Senior Customer Service Executive @Hellmann Worldwide Logistics

Chennai, IN

Handling enquiries and rate requests. Address customer enquiries and process rate requests promptly and efficiently. Coordination & Rate Negotiation: Negotiate rates with oversea agents for ensuring favorable terms for the company and clients. Shipment Execution and Follow-Up: Oversee shipment execution and ensure continuous follow-up until delivery is completed. Cargo Bookings: Take cargo bookings from agents, and ensure accurate documentation and scheduling. Shipment Planning: Plan shipments and consignment dispatches in accordance with schedules. Vessel Schedule & Cargo Tracking: Provide vessel schedules to clients and ensure cargo tracking is updated and accurate. Billing Support: Ensuring job completion and supporting billing activities. Customer Development & Retention: Be commercially responsible for the development and retention of accounts, ensuring strong relationships with customers based on trust, honesty, and mutual respect. Follow-Up on Enquiries & Coordination: Follow up on enquiries after nomination, and coordinate with the origin office on cargo pickup and delivery to vessels. Overseas Coordination: Handle overseas coordination for nominated shipments and ensure all parties are aligned. Problem Solving: Provide innovative and practical solutions to any issues that may arise. Professional Representation: Represent the company in a professional manner, in accordance with local legislation and all company policies and procedures. Business Volume Growth: Contribute to efforts aimed at increasing business volume. Team Support: Act as a backup for any team member in their absence.

LONDON COLLEGE KOCHI

Advanced Diploma in Logistics & Supply Chain Management

Mahatma Gandhi University

B.com finance and taxation , Finance and tax

Mahatma Gandhi University

Bachelor's Degree

ST Thomas college Ranni

B com Finance and taxation , Commerce