Angel Horowitz

About Angel Horowitz

Throughout my career my mindset has been to come in and find ways to streamline current processes, implement new processes when needed, and make a positive impact both internally and with any client I work with.Whether I\'m working with clients, or internal staff, my personal goal remains the same: How do I come in and make operations more efficient to give people time back, and allow them to focus on the important aspects of their jobs vs. the time-consuming tasks that can be automated.

Experience

1. Director of Customer Education & Enablement

   DaySmart

   Oct 2024 — Present

   Responsibilities include leading the Customer Experience Education Team, as well as evaluating processes and improving efficiencies across all CX Teams. Inclusive of the following- Implement new processes and procedures as we continue to build out the CX Education & Enablement teams- Guide the CX Education & Enablement teams in creating high-quality educational content and reports- Provide ongoing coaching to team members - Continuously evaluate and enhance processes to improve efficiencies- Implement various customer experience communication tools to streamline operations and improve customer interactions- Collaborate with all departments within the company when leading projects

Education

• Virginia Wesleyan University

  Bachelor of Science - BS, Recreation and Leisure with a concentration in Management

  2010 — 2014

• Liberty University

  Master of Science - MS, Sports Management: Sports Administration

  2015 — 2017