Angel Castillo

About Angel Castillo

I\'m an IT professional with a passion for building reliable, secure, and efficient…

Experience

1. Petty Officer Second Class

   U.S. Coast Guard

   Oct 2021 — Present

   Supported IT security operations as an Associate Security Officer, enforcing physical and virtual security protocols across multiple Coast Guard units and ensuring compliance with federal cybersecurity standards.• Administering security clearance fingerprinting systems, facilitating the secure processing of sensitive biometric and clearance data for government employees and armed service members.• Certified operator in the Defense Enrollment Eligibility Reporting System (DEERS), maintaining system integrity and accurately managing sensitive military identification and benefits data for service members and dependents.• Managing and auditing in entitlement transactions using secure financial systems to ensure data accuracy, compliance, and operational continuity for 800+ end users.• Assisting in developing Oracle Direct Access data collection tools to identify and resolve in pay discrepancies, strengthening 15% system accuracy in compliance with federal financial policies and Coast Guard SOPs. • Supervising and training a support team of six in technical troubleshooting, data analysis, and end-user support.• Resolving customer support tickets using the Coast Guard’s CYRIS help desk ticketing system, providing Tier 1/Tier 2 technical support, troubleshooting account access, and escalating complex issues.

Education

• Western Governors University

  Bachelor of Science, Cybersecurity and Information Assurance