Angel Barqueros
VP of Customer Experience @Go Cardconnect
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WORK HISTORY
VP of Customer Experience @Go Cardconnect
US
As VP of Customer Experience, my focus is making every step of the customer journey seamless, valuable, and scalable. From the first touchpoint to long-term success, I’m committed to helping customers see clear and lasting value.With a background in customer success, onboarding, and training, I understand how powerful it is when the right systems and support come together. My current focus is on refining the customer journey, improving product usage, and building internal processes that scale with growth.Here’s what I’m working on: Creating systems that reduce manual lift and make great experiences repeatable Aligning internal teams around a shared customer-first strategy Using insights to uncover what drives engagement and adoption Building out tools and frameworks that support long-term successCustomer experience is not just a department. It\'s a strategy. One that blends thoughtful execution, real human connection, and continuous improvement.
EDUCATION
University of Saskatchewan
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
ABOUT ANGEL BARQUEROS
Hi! I’m Angel, a doting dog mom and passionate Customer Experience leader with a knack for helping businesses deliver exceptional software journeys. With a strong background in SaaS and tech, I specialize in simplifying complexity, streamlining onboarding, and building scalable success strategies that stick. Whether I’m automating workflows or leading engagement strategies, my goal is always the same: empower customers to adopt, grow, and get lasting value from the tools they use. What I Bring to the Table: Onboarding & Training Excellence: Successfully onboarded 100+ customers, increasing adoption rates quarter-over-quarter Customer Retention & Growth: Led a data-driven engagement strategy, boosting engagement by 30% in 6 months Cross-Selling & Upselling: Spearheaded upsell campaigns, increasing revenue streams by 50% Process Optimization: Automated workflows and improved internal proceses, reducing onboarding time by 40% Industries I’ve Worked With: SaaS, Healthcare Tech, ConTech, and B2B technology 🤝 Let’s Connect! I’m always happy to discuss customer success strategies, onboarding optimization, and how to create world-class user experiences.
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