Anesa Pettigrew

Resident Experience Associate @Bozzuto

Chicago, IL, US

Previously Part-Time Weekends, Sept 2021 - Nov 2022) • Cultivate strong client relationships by providing personalized support and promptly addressing inquiries via various communication channels. • Utilize excellent communication skills to assist residents with their apartment, building amenities, events, and leasing process, ensuring their needs are met satisfactorily. • Coordinate and conduct property tours for prospective tenants, effectively highlighting the unique features and benefits of the complex. • Manage the property\'s online amenity reservation and service request system, optimizing efficiency and enhancing resident experience. • Address resident complaints and issues in a professional manner, creatively resolving challenges while adhering to company policies and procedures. • Organize and execute successful resident events, including holiday parties and monthly activities, fostering a sense of community and increasing resident retention. • Monitor and report on property conditions through regular inspections, ensuring cleanliness, functionality, and safety. • Proactively identify upselling opportunities and provide excellent customer service, leading to consistent recognition on social networking platforms.

DePaul University

Bachelor of Arts - BA, Business Administration and Management, General