Anena Ghouse
Senior process associate
- Role
- Senior Communications Specialist at Foundever
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anena Ghouse
Experienced Non-Voice Support and Sales Executive** With extensive experience in…
Experience
Senior Communications Specialist
Jun 2024 — Present · Hyderabad, IN
Customer Assistance: Delivered prompt, professional, and empathetic support, ensuring high customer satisfaction.• Issue Resolution: Identified and efficiently resolved customer concerns while maintaining service quality.• Product Expertise: Utilised in-depth knowledge of company products/services to provide accurate guidance.• CRM Management: Logged customer interactions and resolutions accurately using CRM tools.• Feedback Handling: Collected, analysed, and reported customer feedback to drive service improvements.• Cross-Functional Collaboration: Worked with internal teams to address complex issues and enhance the customer experience.• Compliance & Policy Adherence: Ensured all customer interactions aligned with company policies and industry regulations.
Education
Kakatiya University, Warangal
Bachelor's degree
2018 — 2021
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