Anelly Pastrano
Customer Service and Strategic Back Office Operations Specialist @Telemecanique Sensors
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WORK HISTORY
Customer Service and Strategic Back Office Operations Specialist @Telemecanique Sensors
Dayton, OH, US
Specializing in delivering exceptional customer service while managing order entry, shipment tracking, and back office coordination. Currently collaborating with teams across Europe, Asia, and Mexico to ensure streamlined operations and customer satisfaction. Focused on optimizing internal processes, reducing response times, and enhancing operational efficiency to drive business success-Order entry management in SAP, ensuring data accuracy and effective communication between customer service and back office teams. Reduced order confirmation time by 80%, from 10 to 2 business days, and developed the process for entering SPA’s (Special pricing agreements) orders, ensuring 48-hour confirmation for all orders-Coordinate shipment tracking and product delivery using Salesforce CRM (Customer Relationship Management) platform to monitor and ensure timely dispatches. Maintain regular updates to customers, ensuring adherence to delivery deadlines and providing proactive communication on the status of their orders-Lead the training and development of new team members in customer service procedures and back office operations, focusing on the documentation and optimization of current processes, as well as the design and implementation of new workflows to maximize operational efficiency and effectiveness-Strategically manage complex and challenging situations, working closely with cross-functional teams to identify and implement effective solutions that benefit both the company and customer satisfaction-Play an active role in documenting and enhancing processes, with a key contribution to the migration from SAP to S4 HANA ERP system, enabling an upgrade to the technological infrastructure. Additionally, I am an integral part of the team responsible for developing and implementing EDI (Electronic Data Interchange) communication between our systems and those of our clients, streamlining data transfer and improving operational efficiency.
EDUCATION
Universidad Autónoma de Nuevo León
Bachillerato Bilingüe Pregresivo Frances
Universidad Autónoma de Nuevo León
Tecnico, Técnico de maquinaria de Control Numérico Computerizado (CNC)
Universidad Autónoma de Nuevo León
Licenciatura, Ingeniería aeronáutica
ABOUT ANELLY PASTRANO
Experienced professional with experience in coordinating complex, custom-engineered projects and optimizing production workflows. Skilled in managing cross-functional teams, tracking project deliverables, and ensuring on-time project delivery within budget. Experienced in ERP systems (SAP) for resource allocation and cost management, with a strong focus on quality assurance and process improvement. Proven ability to lead project teams, manage documentation, and collaborate effectively with internal and external stakeholders to meet customer requirements and drive operational efficiency. Always seeking new challenges, I thrive in dynamic environments and demonstrate resilience in overcoming obstacles.
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