Aneeqa Chowdhury
- Role
- Senior Business Process Consultant at Kaiser Permanente
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Aneeqa Chowdhury
Senior Business Process Consultant, Project Manager Professional and Certified Agile…
Experience
Senior Business Process Consultant
Jun 2018 — Present
Data Analysis: Monitored and analyzed all Program related data daily. Defined requirements for data and sets standards of data collection. Supported staff in resolving issues that prevent customer agreement. Research: Reviewed best practice research and made recommendations on appropriate solutions based on research. Process Architecture: Designed complex processes. Ensured process mapping is complete; provided feedback and guidance to other team members. Interviewed stakeholders and process owners to define processes. Defined standards and methods. Process Recommendations: Reviewed business requirements and related impact analyses for highly complex processes. Led the development of recommendations. Negotiated final requirements and mediated impacts across all stakeholders. Applied Lean/Six Sigma concepts and techniques to process improvement initiatives. Shared accountability for realization of results with process owners and presented recommendations to stakeholders and process owners. Performance Management & Control: Defined, developed and evaluated performance metrics to establish process success, including working with multiple stakeholders with different objectives, to ensure cohesive and reachable measures of success. Reviewed data post- implementation to measure success; defined standards of improvement success. Change Management: Led and partnered in change management activities associated with process improvement. Engaged leadership and stakeholders to obtain support and buy-in for changes. Championed process improvement efforts and a continual process improvement culture. Partnered with management, project champions, and process owners to align process improvement initiatives with business objectives. Set up region’s New Member Desk and associated workflows. Owned and maintained Call Center workflows within Epic.
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