Andy S.

About Andy S.

Change-agent that uses a structured, customer-back methodology to identify, assess, and…

Experience

1. Director Corporate Strategy

   Humana

   May 2018 — Present

   Served on the integration management office for the largest acquisition integration in Humana’s history.\\\\nLed the divesture strategic planning for a Humana owned business.\\\\nLed the design of a new Agile organization to support a new Contact Center Experience Platform.\\\\nCompleted a comprehensive automation assessment of Humana’s call center operations to identify 12 process improvement and Intelligent Automation opportunities that resulted in $7-$13M in operational efficiencies.\\\\nLed the enterprise six sigma and process improvement capability building team, which enabled $11MM in productivity savings in 2020 while revising the Lean and Black Belt programs.\\\\nSupported Rapid Improvement Engagements in Group and Military, which identify $45M in administrative cost reductions over a span of two years.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• University of Louisville

  Bachelor of Engineering (B.Eng.), Engineering

• University of Louisville

  Master of Engineering (MEng), Mechanical Engineering

Skills

• Brand Management
• Business Analysis
• Workshop Facilitation
• Hiring
• Human Capital
• Management Consulting
• IT Strategy
• Product Development
• Coaching
• Healthcare
• Innovation Consulting
• Market Research
• Health Insurance
• Strategic Planning
• Organizational Development
• Cross-Functional Team Leadership
• Team Leadership
• Business Process Improvement
• Six Sigma
• Project Management
• Data Analysis
• Product Marketing
• Process Improvement