Andy Rivas
Technical Architect at Accenture
- Role
- Technical Architect Delivery - Associate Manager at 埃森哲
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Andy Rivas
Seasoned Technical Architect in ServiceNow with over a decade of leadership and hands-on experience. Expert in designing, building, and tailoring ServiceNow applications to align with intricate business requirements. Proficient in transforming software features into technical specifications, collaborating closely with management, business units, and external stakeholders. Adept at pinpointing opportunities for machine learning and artificial intelligence integration within the ServiceNow ecosystem. Noted for rigorous research, system requirements analysis, and meticulous documentation. Combines deep technical acumen with superior customer engagement and communication.
Experience
Technical Architect Delivery - Associate Manager
Oct 2021 — Present · Atlanta, GA, US
Senior Implementation Specialist: IT Service Management,ITAM, IT Operations Management - Discovery | Event Management, Application Developer, Service Catalog, Integrations, ITIL, Requirements Gathering, SDLC
Education
Georgia State University Perimeter College
Associate's degree
2010 — 2011
Georgia State University
Bachelor’s Degree
2011 — 2013
University of Cincinnati
Master of Science - MS
2014 — 2014
Skills
- Leadership
- Information Technology
- Social Media
- Time Management
- Troubleshooting
- Powerpoint
- Technical Support
- Microsoft Word
- Spanish
- Customer Service
- Microsoft Office
- Computer Hardware
- Teamwork
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