Andy Burnett
- Role
- Senior Manager, Customer Sales & Service at Accenture
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andy Burnett
12+ years experience as management consultant, seasoned in program execution, product…
Experience
Senior Manager, Customer Sales & Service
Jun 2021 — Present
As part of Accenture’s Strategy and Consulting practice, the Customer Sales & Service organization works with clients across to help them optimize their marketing and sales strategies, enabling them to improve key outcomes like revenue per customer. Selected engagements: Retail Privacy Platform - Principal Product Manager - Developing solution design, roadmap and product strategy to manage customer privacy preferences and regulatory compliance tracking for global eCommerce company Customer Success Tools & Experience Program - Solutions Lead - Drove design and implementation of a customer success application to support 10k+users across global productivity software, enterprise applications, and Cloud lines of business- Defined the strategy and vision for the customer success applications with executive sponsors, including identifying OKRs and KPIs to measure the success of CS investments- Supervised 10+ product managers, business process consultants, UX/UI Team, and a technical architect to implement that vision using SAFe project management principles.
Skills
- Integration
- Requirements Gathering
- Agile Methodologies
- Cross-Functional Team Leadership
- Software Project Management
- Sdlc
- Process Improvement
- Management Consulting
- Identity Management
- Business Analysis
- Sailpoint
- Visio
- Sharepoint
- Project Management
- Business Process Improvement
- Process Engineering
- Change Management
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