Andrew Quinn

WORK HISTORY

SKILLS

ABOUT ANDREW QUINN

Summary of Professional ExperienceEnthusiastic professional with, over 19 years IT experience. I have the ability to train and motivate staff with effective leadership skills and strong IT knowledge. I am comfortable dealing with clients and senior management. I am also a good team player, who is happy to share my knowledge and experiences with others. I am experienced with Managing problems through to resolution, ensuring SLA\'s are met and not breeched, and with identifying, investigating, analysing problems and finding Root Cause of problems. I have experience of working within Service Level Agreements and Operation Level Agreements (KPI\'s). Also experience within Major Incident Management. Excellent experience of working direct across the business in the provision and qualification of support services in conjunction with: Business partners Heads of Departments, senior management and up to director levelProgramme managers and providersProjects and programme managers3rd party suppliers and support providersExperience of working in a complex multi site environment dealing with standard business applications and real time implementation systems. Experience of managing disaster and business continuity planning and support. Well developed experience of issues and incident management and working within agreed SLAs. Experience of record of managing complex customer and supplier relationships and expectations. Highly skilled in managing a large multi-disciplinary team, providing leadership, motivational and performance management skills. Excellent oral and written communication skills at a business and technical level.Specialties: change management, contract management, customer relations, customer support, delivery, directing, executive management, hp openview, iseb, itil, leadership, management, meeting facilitation, mentoring, operations management, problem solving, process engineering, project management.