Andy Mergler

Manager @Innovative Management Concepts, Inc.

Army National Guard Bureau, VA

Performance Management / Problem Solving / Business Acumen / Analytics• Implement and perform quality assurance functions in compliance with International Office of Standards (ISO).• Establish best practices, quality assurance methodologies and determine resources required for IT organization quality control.• Conduct formal and informal reviews at pre-determined points throughout product life cycle. • Responsible for creation and delivery of the IT Award Fee Determination Monthly Performance ReportStrategic Planning / Conceptual Thinking / Project Management• Identify quality opportunities, prepare strategic initiatives, lead corrective actions, record/document activities, establish monitoring/audit systems and report results.• Prepare, monitor, provide quality assurance metrics for ARNG IT organization. Identify and take action to improve areas of opportunity.Communication / Leadership Confidence• Review requirements, specifications and technical quality documents to provide timely and meaningful feedback.• Lead creation of Standard Operating Procedures (SOPs), Technical Manuals and Job Aids.• Develop and lead identified organizational activities and development opportunities.

West Virginia University

Bachelor of Science Business Administration - Marketing