Andres Martin

About Andres Martin

As a Marketing graduate from the University of Georgia, my career is driven by a deep commitment to making a positive impact, a value instilled in me by my upbringing. With a background in leadership roles and philanthropy, I have cultivated skills in team management, event coordination, and strategic planning. I aim to channel these skills into marketing roles where I can align my professional growth with meaningful contributions, embodying the principle of \"doing good\" that has always guided me. You can also call me Andy!

Experience

1. Premium Concierge

   Miami HEAT

   Jan 2025 — Present · Miami, FL, US

   Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients• Develop proficiency in explaining all mobile ticketing initiatives, including the Miami HEAT Mobile App and Ticketmaster• Working alongside housekeeping, security, command post, elevator attendants, and other staff members• Assisting guests, building individual connections, and providing direction with any questions or concerns• Ensuring ingress and egress run smoothly for every game and concert• Verifying guests\' passes as needed and within the regulations of our policy• Escorting clients to their designated areas/ suites• Responsible for inventory of wristbands (pre and post games/ concerts); reconciled after every event • Maintaining exclusivity for all premium lounges, including: Amerant Lounge, North Lounge, Bacardi Ocho Suites, and Bacardi Ocho Lounge

Education

• The University of Georgia

  Bachelor of Business Administration - BBA, Marketing

  2020