Andy Ley
Observability & Instrumentation Engineering @ Nordstrom | Site Reliability and Operational Excellence
- Role
- Engineering Manager - Site Reliability, Observability, & Instrumentation at Nordstrom
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andy Ley
At Nordstrom, my focus has been on elevating systems\' resilience and reliability, leveraging my expertise in Chaos Engineering and program management. My leadership role encompasses guiding a dedicated engineering team, driving observability, and ensuring seamless operational continuity.Previously, as a Senior Technical Program Manager, I orchestrated enterprise-wide technical migrations and fostered the integration of major SaaS applications. This resulted in enhanced data accuracy for ITSM processes and requests, affirming my commitment to operational excellence and customer satisfaction.
Experience
Engineering Manager - Site Reliability, Observability, & Instrumentation
Dec 2023 — Present · Seattle, WA, US
Designed & implemented a comprehensive operational analytical data model for executive reportingacross multiple high priority initiatives• Led & delivered a tech-wide initiative providing enhanced observability across key business transactions to support the rollout of new POS system• Established standardized observability practices adopted company-wide, reducing signal noise andimproving monitoring consistency• Drove operational excellence improvements by leading the delivery of certificate automation for majority of engineering teams• Implemented automation into processes throughout tech to reduce team toil and allow for better data integrity across multiple systems• Led and executed a program for enterprise-wide load testing before major scaled events• Implemented company-wide Resiliency & Chaos Engineering discipline leading to increased resiliency in core services• Led collaboration across multiple engineering teams to deliver a company-wide failover strategy, improving service resilience and recovery time
Education
University of Oxford
Masters, Chemistry
Skills
- Requirements Gathering
- Google Analytics
- Cross-Functional Team Leadership
- Sdlc
- User Stories
- Software Requirements
- Product Innovation
- Requirements Analysis
- Data Modeling
- Artificial Intelligence
- Program Management
- Software Development Life Cycle (Sdlc)
- Strategic Planning
- Business Process
- R
- Project Delivery
- Data Analytics
- Integration
- Kpi Dashboards
- Strategy
- Business Intelligence
- Client Relationships Strengthening
- Software Engineering
- Shell Scripting
- Databases
- Business Analytics
- Birst
- Product Development
- Predictive Analytics
- Product Requirements
- Agile Project Management
- Customer Relationship Management (Crm)
- Performance Dashboards
- Product Management
- Global Cross-Functional Team Leadership
- Bql
- Analytics
- Software Solution Architecture
- Data Modelling
- Agile Methodologies
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