Andrew Kyriakides Cmgr

Senior Director, Head of Payment Network @Visa

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Senior Director, Head of Payment Network @Visa

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London, GB

EDUCATION

1997 — 1999

Havant College

English Language and Modern European History

SKILLS

Mobile TechnologyMobile BankingCloud ComputingService DeliveryProblem ManagementLeadershipCustomer SatisfactionTeam LeadershipBulk SmsTeam ManagementCustomer FocusIT Service ManagementProject ManagementNetworkingManagementTeam BuildingSmsIncident ManagementMobile CommunicationsSoftware DocumentationCrmItilProduct ManagementMajor Incident ManagementService Delivery ManagementTelecommunicationsIso 27001Problem SolvingOperations ManagementCustomer RetentionCustomer ServiceManaged ServicesIntegrationCustomer ExperienceMobile CommerceService Improvement PlansBusiness ProcessCall CentersOutsourcingSaas

ABOUT ANDREW KYRIAKIDES CMGR

I am a skilled and talented professional with over 15 years’ experience in a variety of operational roles in both internal and external facing functions. I am an expert in service and support management and the management of teams with years of practical experience to call on. I am able to extract the best from my teams and direct reports and have a demonstrable track record of both building new teams and improving underperforming teams. I have achieved success in these areas through effective management, training, mentoring, nurturing talent, clearly articulating roles and responsibilities as well as defining and implementing frameworks, governance and processes. I involve my teams in the improvement activities, delegate responsibility for certain tasks and activities. I am a strong manager and I like to empower my teams to make decisions and use initiative.I am experienced and confident in all areas of person and team management from recruitment and performance management to disciplinary meetings and redundancy. I am motivated and have the gravitas to affect change and drive improvement. I am always open minded and look to accelerate success, although I am not one to take unnecessary or uncalculated risks. I am competitive by nature and thrive in challenging situations but I am not too stubborn to alter my approach or goals where necessary.I am a natural relationship builder and can leverage relationships to affect change and achieve goals.

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Andrew Kyriakides Cmgr — Senior Director, Head of Payment Network at Visa in London, GB | Unifers