Andy Komonchak
Technical Specialist with experience in telecom, finance and sales. Trusted advisor to clients - Vendor Manager - Experienced Troubleshooting Engineer - Trainer - Problem Solver
- Role
- Technical Support Engineer at Open-E Data Storage Software
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Andy Komonchak
Expert systems architect/telecom engineer and technical solutions specialist. Experienced technical SME and consultant skilled in providing technical expertise to teams and stakeholders, as well as relationship management with clients, business partners, leadership, and team members. Extensive experience with telecom engineering, telephony architecture, system design, and telecom system integration in call center environments, while acting as technical lead on high-complexity, short-timeframe, high-profile projects. Experienced system architect for telecommunications. Expert Aspect ACD programmer/integrator.
Experience
Technical Support Engineer
Jan 2025 — Present · Marietta, GA, US
Engaged with customers to identify, analyze, and resolve technical issues related to Open-E data storage software (both software and hardware).Addressed support requests and service tickets through phone, email, and chat channels.Assisted end-users in setting up and configuring server infrastructure.Developed and deployed small updates and hotfixes to address customer requirements.Collaborated closely with support & pre-sales engineers, software development, and quality assurance teams on a daily basis.
Education
Stony Brook University
Computer science
Orange County College
AS, Computer Science
Skills
- Ivr
- Data Marts
- Aspect Acd
- Acd
- Telecommunications
- Voip
- Call Center
- Integration
- Unix
- Telephony
- Cti
- Data Center
- Visio
- Perl
- Tcp/Ip
- Cisco Technologies
- Disaster Recovery
- Vendor Management
- Requirements Analysis
- Solaris
- Call Centers
- Switches
- Ip
- Networking
- Avaya
- System Administration
- Software Documentation
- Management
- Software Installation
- Routing
- Enterprise Software
- Cloud Computing
- System Deployment
- Contact Centers
- Databases
- Software Development
- Security
- Technical Support
- Voice Over Ip (Voip)
- Internet Protocol Suite (Tcp/Ip)
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