Andrew Kirby

WORK HISTORY

SKILLS

ABOUT ANDREW KIRBY

I am a global Go-To-Market and Revenue Operations executive with a passion for transforming how businesses sell, serve, and scale in today’s AI-first economy.With over 20 years of leadership spanning Telco, Cloud, SaaS, CX and AI, I have led operations powering both high-velocity transactional sales and complex enterprise sales cycles for some of the world’s most innovative technologies.At Zendesk, a global leader in customer service and AI software; I operate at the intersection of sales, customer service, and automation, creating and maintaining operational strategies that empower teams to deliver exceptional customer experiences while accelerating revenue growth.My approach is built on three principles:1⃣ Automate to Accelerate | Remove repetitive, low-value work so sales and service teams can focus on high-impact activity.2⃣ Data with Purpose | Turn data into predictive insights for frontline execution and executive strategy.3⃣ Customer-Centric at Scale | Align sales and service workflows to deliver consistently excellent experiences worldwide.Specialties & ExpertiseAI-powered sales & service process automationGlobal revenue operations strategy & executionCustomer service industry leadership & Zendesk platform expertiseCRM architecture, workflow design & SQL/data analysisPredictive analytics & revenue intelligenceBuilding and scaling global Sales, Revenue Ops, and CX teamsSales metrics telemetry, insight generation & executive reporting frameworksIn a world where AI is redefining both how we sell and how we serve, I bring the strategic vision, operational discipline, and technology expertise to ensure organisations thrive globally, efficiently, and with customer experience at the centre.