Andy Chan

Analyst @Spirit Airlines

Dania, FL, US

Configured and customized role-specific mobile devices for flight operations, ensuring crew, pilots, and flight attendants had secure access to necessary tools and documentation. Formatted profile settings, security controls, and app permissions for seamless route planning, flight execution, and schedule management.• Partnered with managers across 90 locations to diagnose, troubleshoot, and repair company-issued mobile devices. Performed hardware and software repairs, managed device replacements, and coordinated with the telecommunications team to resolve cellular connectivity issues.• Implemented a custom Wi-Fi profile that enables seamless, automatic connectivity for crew members’ mobile devices, enabling access to critical flight monitoring and real-time troubleshooting of inflight connectivity issues.• Automated a secure offboarding procedure to ensure immediate lockdown of company-issued equipment upon employee departure, establishing a protected company network, securing sensitive data, and enforcing corporate security policies.• Led training sessions for 150+ crew members, guiding them on company-issued device setup. Standardized training across instructors, establishing the process to troubleshoot apps and sync critical flight manuals.

Florida International University - College of Engineering & Computing

Bachelor's Degree