Andy Farnham

Incident and Problem Management @ALDI SÜD

Mülheim an der Ruhr, DE

Operations specialist for service teams. Created Business Impact Model (Incident prioritisation matrix)• Created matrix in alignment with 20+ services, Business leaders, ITSO\'s & Senior Management. Created and trained Major Incident team. • Trained in Major Incident call management• Trained in Root Cause Analysis, Incident Retrospective, Major Problem Management and continuous Improvement. • Created process and documentation for all of the above.

National University of Ireland, Maynooth

BA

Maynooth University

Higher Diploma

National University of Ireland, Maynooth

Master's Degree