Andy Eu

About Andy Eu

Metric-driven Product Owner (Analytics) with over 10+ years of experience, specializing in analyzing data and bridging business gaps between Senior Leadership and Operational Teams to build KPIs to drive strategic business decisions. Adept in creating ad-hoc reporting, interactive data visualizations, and KPI reports tailored for operational and leadership needs, using Business Intelligence tools such as Tableau, Excel, and SQL. Demonstrated ability to partner with Senior Leadership and Product Managers for product roadmap planning and development. Collaborated with cross-functional teams, architects, and developers to translate complex requirements into actionable business recommendations. Possess team leadership qualities by providing oversight for the continuous measuring and evaluating of KPI’s and business performance outcomes with data driven analysis.

Experience

1. Product Owner (Data & Analytics) Senior Data Analyst

   Comcast

   Jan 2023 — Present · Atlanta, GA, US

   Coordinate and lead in the Requirement Life Cycle for Analytics Automation Projects• Machine Learning – Incident Outage Detection Project o Oversee the design and development of the ML project for reducing business MTTD/MTTR by: o Ensuring data clean up and preprocessing of high volume of incident data coming in from AWS Kinesis using PySpark on Databricks clusters o Continuous improvement of ML models to make predictions and create clusters of similar Incident data values o Ongoing audit of Incident clusters to compare with Production high severity Incidents to improve model accuracy• ITSM Reporting Project o Engage, collaborate, and propose reporting solutions with Senior Leadership for Production operational reporting o Automated the Incident Management, Change Management, and ServiceNow SAFe Scrum dashboards in Tableau for the organization o Create audit reports for Incident Management root cause analysis• Demonstrated ability to partner with senior leadership, architects, and developers to define and prioritize requirements by breaking down solutions into actionable User Stories and Acceptance Criteria• Lead team Stand up, Story Refinement, and Story Solutioning meetings• Analyze post-deployment releases to ensure the objectives and goals are met through continuous measurements of KPIs, and reporting dashboards are updated in Tableau, Kibana, or AWS CloudWatch• Ongoing documentation and management of process flow diagrams and customer journey maps• Mentored and trained junior analyst on building skills in data analysis and dashboard creation in Tableau

Education

• Georgia State University - J. Mack Robinson College of Business

  BBA, Finance

  2005 — 2009

• Georgia State University - J. Mack Robinson College of Business

  Master's Degree, Information System

  2014 — 2016