Andy Donnelly
Principal Consultant @Mozaic
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WORK HISTORY
Principal Consultant @Mozaic
GB
Currently enabling a major UK public sector healthcare client to move to a SIAM multi-supplier model, driving efficiencies into their service management organisation. This is supported by new ServiceNow tooling and ITIL best practice to maximise operational and organisational efficiencies.• Led Mozaic delivery and business development into a leading UK financial services client. Provided general IT support services as well as a fully managed service supporting the roll-out and ongoing enhancement of the ServiceNow platform to the organisation.• Embedded Service Management best practice into a leading global insurance company. Designed a new operating model based on ITIL v4 best practice and drove the adoption, training and embedding of the new model into the organsation, backed up with process and tooling from ServiceNow.
EDUCATION
The University of Sheffield
MSc, Computer Science
University of Oxford
Diploma in Strategy and Innovation (DipSI), Business Administration and Management, General
The University of Sheffield
BSc (Hons), Physics
SKILLS
ABOUT ANDY DONNELLY
Senior IT & Transformation Leader with over 25 years of experience leading complex, multi-national delivery organisations across financial services, defence, aerospace, government and regulated industries. Proven track record of building and transforming large-scale portfolios, delivering enterprise change, and embedding modern operating models, service management and digital platforms (including ServiceNow, SAP and PLM) at scale. Trusted advisor to boards and executive teams, with deep expertise in portfolio leadership, SIAM, service transformation and large-scale programme recovery.
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