Andy Dantes
Customer Care Team Manager @Staples Professional
Signup · Get unlimited contacts
WORK HISTORY
Customer Care Team Manager @Staples Professional
Mississauga, ON, CA
Leads and manages a team of Sr. Representatives/Supervisors in the Associate Helpdesk, providing guidance and support to frontline associates, handling Escalations, and executing effective Service Recovery initiatives- Assumes accountability as the Vendor Manager for overseeing the contract of our Contact Centre provider, ensuring effective utilization of an annual budget while maintaining strong partnerships for optimal service delivery
EDUCATION
Northwestern University
Bachelor's degree, Architecture
Seneca Polytechnic
Business, International Business
Tarlac State University
Bachelor's degree, Architecture
SKILLS
ABOUT ANDY DANTES
Seasoned Professional with over a decade of solid experience in the Contact Centre…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.