Andrew Dagger

Head of Customer Operations - Emea West @利盟

London, GB

As Head of Customer Operations for EMEA West and Turkey at Lexmark, I lead the regional strategy and execution for Managed Print Services (MPS) and Customer Success Management. My team is responsible for driving operational excellence, ensuring seamless service delivery, and fostering long-term customer satisfaction and retention, while maintaining P&L performance. I oversee cross-functional teams to optimise processes, elevate the customer experience, and align operations with Lexmark’s strategic goals. In close collaboration with senior leadership, I track performance, implement continuous improvements, and drive sustainable business growth across a diverse and dynamic region.