Andy Atkin

Technical Support Engineering, Manager @Synopsys Inc

Sheffield, GB

My teams are responsible for support and software deployment to ANSYS customers and employees across EMEA, India and North America, troubleshooting and resolving deployment, licensing and network issues on the latest Windows and Linux platforms across customer premises, in the ANSYS Cloud and 3rd -party managed cloud environments.Management duties- Manage the Installation support engineers in our Rwanda and European offices Contribute individually as an Ansys technology expert, as well as supervise technical support engineers in the area of Installation, Licensing and Systems to provide the highest level of technical support to customers and Channel Partners Monitor the quality of support provided by team engineers and their adherence to support processes to ensure high-quality, timely customer service that results in utmost customer satisfaction Supervise the teams to work with the Ansys product development teams to translate customer feedback into product improvements and exciting new product features, file defect reports and verify fixes adhering to defect reporting processes, test new releases of Ansys products and measure progress Supervise team members to support Sales and Marketing on an as-needed basis by assisting with demonstrations, webinars, online training, and other meetings

Sheffield Hallam University

BSc (Hons); degree, Computing and Management Science

North Notts. College of Further Education

A level and BTEC, Computer Studies; Computer Studies