Andy Watson

WORK HISTORY

EDUCATION

ABOUT ANDY WATSON

Experienced technical writer, with two decades of knowledge across a wide range of industries, including support and lead roles.Technical author of procedural documentation and training material with a mutual understanding of version control and document management.Familiar with Agile work practices, with excellent engineering background and understanding of client confidentiality and risk.Versatile in writing web copy to convey a client’s brand and unique tone to ensure the message is clear.Substantial understanding of SEO and Google analytics with 20+ years of participation at diverse personal and client-related levels.Verifiable high diligence and attention to detail, applicable to own work and that of others.Has authored and published 50% of 20+ clients’ quick start guides and processes.Collaborated with stakeholders to generate instructional documentation and user guides. Skills: Technical Writing · Report Writing · Process Management · Continuous Improvement · Process Control · VBA · Atlassian JiraSpecific skills• 20+ years of technical authoring, user guides and customer documentation.• Experienced error checker, proofreader, and senior reviewer of daily team tasks as well as quality assurance and documentation reviewing.• Proven ability to write for a varied audience, both internal and client-sensitive external documentation.• Proven systems analyst with the ability to assess a problem or existing process and identify a robust solution or process improvement.• Worked within various project methodologies including Waterfall, Agile and V-Model.• Experienced in SharePoint and Q-Pulse document libraries for version control and scheduled reviews.• Awareness of industry-specific professional standards and regulations regarding operational guidelines relating to PCI standards.• Experienced in Atlassian Jira, including report formation and dashboard creation.• Experience with SVN, GitHub, Bitbucket collaborative and version control applications.