Andy Turnbull

Application Support Manager @DX Group

Liverpool, GB

Responsible for building and leading a new team of engineers supporting applications, including:• Supporting of Microsoft Stack specific technologies (.NET, ASP, ASPX, SQL Server, T-SQL, Web Services, Web based and Citrix delivered Applications), ensuring high quality technical support is delivered.• Resolving and responding to P1/P2 incidents and where necessary escalating with Development.• Collaborating, using effective communication with other IT teams to ensure seamless coordination and timely resolution of changes.• Serving as an escalation point for the Service Desk team.• Developing and enhancing training plans for both new hires and current staff. Utilising documentation for then transitioning and handing over to other teams to learn from.• In depth technical experience working in application development, lifecycle and support operations.• Leading Problem Management, Change Management and Knowledge creation.

Liverpool John Moores University

Bsc (Hons) (SW) Multimedia Systems

Priestley College

AVCE IT, Graphics, Citizenship and Psychology.

William Beamont High school

IT A*, History A, Science B B, English B B, Maths C