Andy Summers
Servicenow Platform Owner @Ricoh Europe
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WORK HISTORY
Servicenow Platform Owner @Ricoh Europe
London, GB
Platform Owner in the ServiceNow COE at Ricoh Europe, responsible for technical ownership and governance of our multi-instance environment. Working with the Senior Leadership Team to deliver a new era of ServiceNow capability to the business and our customers. Responsible for an agile multi-squad devops COE model enabling CSM/TPSM, ITSM, SPM, FSM, Secops & ITOM
EDUCATION
University of Portsmouth
BSc, Computing
SKILLS
ABOUT ANDY SUMMERS
With over 23 years of work experience in application development and support, I am a passionate and versatile manager who leads four different application build teams at Ricoh Europe, a global leader in digital transformation solutions. My core competencies include team leadership, mentoring, ServiceNow strategy and implementation, system integrations, and various web and cloud platforms. I am driven by the mission of delivering innovative and user-friendly applications that enhance the productivity, efficiency, and satisfaction of Ricoh\'s customers and employees. I bring diverse perspectives and experiences to the team, as I have worked with different technologies, industries, and cultures throughout my career.As the Application Support Manager for Workflow, I am responsible for the Web, ServiceNow, AxonIvy, and O365 Power Platform teams, overseeing the development, maintenance, and improvement of various applications that support Ricoh\'s business processes and workflows. I manage the budget, resources, and timelines of the projects, ensuring that they meet the quality standards and expectations of the stakeholders. I also collaborate with other managers, vendors, and clients to align the application strategies with the business objectives and market needs. I leverage my background in software development and and people management skills to provide guidance and mentorship to the developers. I am always eager to learn new technologies and best practices, and to share my knowledge and insights with the team.
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