Andy Simmonds

Head of Repair, Emea @Verifone

London, GB

Head of Repair for VeriFone EMEA: senior management position with responsibility for outsourced repair partners and internal teams in Portugal, Hungary, Turkiye, Israel and South Africa. Scope includes Repair, Customer liaison, billing, reporting and process implementation for up to jobs per month received from Retail, Petro, Banking and FSO Customers. Primary responsibility is to ensure Customer requirement is met or exceeded throughout the Service cycle while remaining within budget. I have been responsible for setting KPIs with the Suppliers, and the ongoing monitoring & correction for deviation. Through close contact with the Suppliers and by utilising Continual Improvement techniques employed in earlier roles, turnaround times have reduced considerably leading to better than contracted performance across a number of major clients and an average of 99%+ delivered on time. I have led various projects targeting KPI improvements including:• reduction in QA failures to <1%, a reduction in QC failures by 15% quarter on quarter• improvement on the adherence to Customer SLA (reducing the cycle time on our main product for our largest Customer by 75%).• Cost saving exercises amounting to 800k USD bottom line saving in a single year• Process improvement projects reducing affected operational costs by over 15%

Reading Technical College

IT and Electronics