Andy Prentice

Product Manager & Team Lead - Managed Services Capability Development @BT Group

Horsham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2021 — Present

Product Manager & Team Lead - Managed Services Capability Development @BT Group

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London, GB

EDUCATION

2000 — 2003

Buckinghamshire Chilterns University College

BA (Hons)

SKILLS

Stakeholder ManagementProcess ManagementIT Service ManagementIvrChange ManagementCloud ComputingService ImprovementBusiness Process ImprovementService ManagementService DeskCall CentersItilProject DeliveryProfessional ServicesIT ManagementIso 20000Service DeliverySlaEscalationIT OperationsPrince2Itil V3 Foundations CertifiedTelephonyWanVoipData CenterOutsourcingIT StrategyIncident ManagementContact CentersTelecommunicationsPre-SalesInfrastructureBusiness ContinuityProblem ManagementLeadershipManaged ServicesVendor ManagementCustomer SatisfactionIT Outsourcing

ABOUT ANDY PRENTICE

A versatile and highly motivated Service Management Consultant and Product Management…

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Andy Prentice — Product Manager & Team Lead - Managed Services Capability Development at BT Group in Horsham, GB | Unifers