Andy Prentice
Product Manager & Team Lead - Managed Services Capability Development @BT Group
Horsham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2021 — Present
Product Manager & Team Lead - Managed Services Capability Development @BT Group
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London, GB
EDUCATION
2000 — 2003
Buckinghamshire Chilterns University College
BA (Hons)
SKILLS
Stakeholder ManagementProcess ManagementIT Service ManagementIvrChange ManagementCloud ComputingService ImprovementBusiness Process ImprovementService ManagementService DeskCall CentersItilProject DeliveryProfessional ServicesIT ManagementIso 20000Service DeliverySlaEscalationIT OperationsPrince2Itil V3 Foundations CertifiedTelephonyWanVoipData CenterOutsourcingIT StrategyIncident ManagementContact CentersTelecommunicationsPre-SalesInfrastructureBusiness ContinuityProblem ManagementLeadershipManaged ServicesVendor ManagementCustomer SatisfactionIT Outsourcing
ABOUT ANDY PRENTICE
A versatile and highly motivated Service Management Consultant and Product Management…
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