Andy Pham
Systems Administrator @Relyance Ai
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WORK HISTORY
Systems Administrator @Relyance Ai
Support and improve employee onboarding and offboarding processes, including device setup, account provisioning, and access management across internal systems• Administer Okta SSO and identity lifecycle management, including user provisioning, deprovisioning, and troubleshooting authentication issues.• Maintain user identities and access across systems such as Google Workspace, Slack, and other SaaS applications• Provision, configure, and re-image macOS devices for new hires and replacements• Manage endpoint systems using JumpCloud, including device enrollment, policy enforcement, and user-device association.• Support endpoint security operations, including SentinelOne deployment, updates, and monitoring.• Develop and implement onboarding and offboarding workflow automation using Okta Workflows to streamline account provisioning, access assignment, and deprovisioning• Partner with HR and cross-functional teams to ensure accurate user data and efficient onboarding workflows• Audit and clean up inactive accounts, integrations, and access to improve security and compliance• Create and update internal documentation for onboarding, device management, and IT processes
SKILLS
ABOUT ANDY PHAM
I previously worked as a systems administrator at Striking Distance Studios, where my first role was in the gaming industry. There, I had the privilege of working alongside seasoned veterans. I provided exceptional IT support and played a key role in enhancing systems and network operations. With over four years of IT experience, I specialized in managing, troubleshooting, and optimizing diverse technological environments. I also developed user-centric training materials to improve efficiency and ensure seamless technology adoption across teams.While at Striking Distance Studios, I successfully contributed to the launch of The Callisto Protocol and [Redacted], ensuring the studio\'s IT infrastructure supported the game\'s development and release. I am grateful for the opportunity to collaborate with industry experts and to have contributed to bringing groundbreaking gaming experiences to life.
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