Andy Payton
AI Enthusiast | Technology Specialist | Experienced Leader
- Role
- Cx Operations Program Manager at CenTrak
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Andy Payton
I naturally embrace technical challenges and continuously learn new tools to create innovative solutions that drive positive change in complex systems, while effectively managing people and projects to deliver results.
Experience
Cx Operations Program Manager
May 2025 — Present · Newtown, PA, US
Architected and developed a CX Enterprise tools platform and serverless application POC designed to integrate with and sit atop existing organizational data systems, enabling modernization without costly infrastructure overhaul- Serve as the single point of ownership for development, Salesforce administration, system troubleshooting, root cause analysis, and remediation — identifying and resolving issues across the technology stack while maintaining operational continuity- Authored all technical and process documentation, established standardized support workflows, and introduced AI/LLM-powered solutions (Claude.ai, ElevenLabs.io) to accelerate issue resolution and enhance the customer and stakeholder experience- Manage end-to-end program delivery alongside hands-on technical execution, balancing cross-functional coordination with daily development and administration using ClickUp, Salesforce, and custom-built tooling.Drive operational efficiency improvements and service delivery frameworks despite constrained resources, leveraging AI-augmented workflows to multiply individual output and reduce resolution times.
Education
Strayer University
Bachelor's degree, Computer and Information Sciences and Support Services
Computer Learning Center
Associate, Windows Networking
1998 — 1999
Guilford Technical Community College
Business Administration and Management, General
2005 — 2008
Strayer University
Computer Science, Bachelor of Science in Information Systems Concentration in Web Development
2008 — 2012
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