Andy Ortega
Customer Experience Professional, Global Leader, Life Sciences, Medical Devices, Pharmaceutical, Values-based Leadership, Trusted Teammate, Honor/Courage/Commitment Veteran (FMF Corpsman)
- Role
- Service Regional Director at Advanced Sterilization Products
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
About Andy Ortega
Accomplished global leader with a proven track record of driving transformative…
Experience
Service Regional Director
Advanced Sterilization Products
Nov 2024 — Present
As the Service Regional Director at Advanced Sterilization Products (ASP), I lead a high-performing team of Field Service Engineers (FSEs) dedicated to ensuring the reliability and performance of ASP’s infection prevention and sterilization solutions. My role focuses on driving customer success, operational excellence, and team development while maintaining compliance within the highly regulated healthcare industry. Key Responsibilities: Strategic Leadership: Oversee service operations and ensuring alignment with ASP’s business objectives and customer needs. Team Development & Performance: Coach, mentor, and empower FSEs to deliver exceptional technical support and service quality. Customer Engagement: Strengthen relationships with healthcare providers by proactively addressing service needs and ensuring maximum uptime for ASP equipment. Operational Efficiency: Leverage data analytics and continuous improvement methodologies (Kaizen, Lean Six Sigma) to optimize service delivery. P&L and Budget Management: Drive revenue growth through service contract renewals and upselling opportunities while managing operational costs. Cross-Functional Collaboration: Work closely with Sales, Quality, and Supply Chain teams to enhance the customer experience and improve service response times. Escalation Management: Resolve complex service issues, minimizing downtime for critical infection prevention systems in hospitals and medical facilities.#Leadership #ServiceExcellence #CustomerSuccess #Healthcare #InfectionPrevention #ASP
Education
Wisconsin School of Business
Certificate of Completion, Field Service Management
2003 — 2003
Pepperdine Graziadio Business School
M.B.A.
2010 — 2012
DeVry Institute of Technology
Bachelor of Science in Electronics Engineering, Electronics, Micro Processors, C++, Digital and Analog Circuits, Assembly Language
1993 — 1996
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