Andy Mills
Customer Experience Director @Premier Marinas
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WORK HISTORY
Customer Experience Director @Premier Marinas
EDUCATION
Solent University
HND Business & Finance (Part Time)
SKILLS
ABOUT ANDY MILLS
ProfileA highly experienced Internet, Retail and Business Services CIO / Operations Director with the added benefit of frontline Sales and Sales Management experience. Focused on consumer facing businesses, both established and in turnaround. Looking at operations and technology from a business and consumer need, from strategy through implementation and on to operation. A strong track record of innovation in both consumer proposition and business delivery My expertise is equally at home working with customers, operational teams, with outsource partners, as it is delivering projects and software. I’ve had hands on experience throughout my career and am very happy to get into the detail when necessary.International experience across APAC, Asia, US. Central Europe and South Africa.Key Experience & Project Delivery• Online rebuild and replatform including B2C booking engines• Retail Systems replatform and project delivery (inc. back office) – across 2500 people in 13 territories• Management & Delivery of business services functions – Fulfilment, Distribution, IT and Functional Support, Training• Contracts negotiation and management ( up to £10m.) – Enterprise systems, data centres, networks etc.• Data centre and networks delivery / consolidation• Outsourcing, onshoring, shared services (Business & Development services / Application support) • Business Transformation • Budgetary responsibility of @£15m• Exec member of Acquiisition and Exit teams• Number 1 (of @ 250) Sales Person inside 12 months
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