Andrew Maddux
Vice President Product Support Manager @City National Bank
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WORK HISTORY
Vice President Product Support Manager @City National Bank
Orlando, FL, US
Improve the overall client experience by, holding vendors and or partners accountable to achieving or exceeding standard levels of service and identifying opportunities to improve efficiencies within Treasury Management.Lead the Treasury Production Support team in ensuring client impacting issues are resolved, communicated and documented timely.Develop and maintain policies, procedures and playbook for Treasury Production Support
EDUCATION
Warner University
BA, Organizational Management
ABOUT ANDREW MADDUX
Over the past 15+ years, I have acquired extensive experience in analyzing complex technical processes, identifying obstacles, and executing scalable technology solutions that deliver operational excellence across multiple business lines, with emphasis on treasury and cash management systems.Key Accomplishments: Generated $1M in revenue by identifying and reconciling previously unbilled transactions in wholesale lockbox operations, in addition to leading the conversion of 3K (100%) clients from Online File Transfer to Managed File Transfer, in six months. Recovered in excess of $10M and attained a 60% reduction in cycle time by developing scalable and efficient processes for ACH Operational disputes. Oversaw a $2M budget covering vendors, technology, and personnel, achieving a $50K decrease in billing costs by introducing an optimized review process, and reduced FTE and 800-man hours by launching an Application Life Cycle Management (ALM). Engineered an automated solution to convert 10K+ Treasury clients to a new application by leveraging SQL for data analysis and batch processing, across different environments. Designed a Cash Management system for 20K¬+ small business clients, creating an effective system to navigate both consumer and large treasury level products with an application geared to the size of the business.
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