Andy Heller

About Andy Heller

Andy Heller ensures successful delivery of complex IT projects through relationship…

Experience

1. Engagement Manager

   KeyMark

   Jul 2018 — Present

   Oversees an implementation team in the Professional Services Department for KeyMark- Responsible for the successful delivery of software implementation and consulting projects- Accountable for project profit margin as well as Net Promoter Scores values from post project surveys- Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities- Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality- Business analysis and requirements elicitation- Project resource scheduling- Responsible for team member utilization targets and professional development- Member of KeyMark Charitable Council

Education

• Messiah University

  BS, Business Information Systems

  1999 — 2003

• Harrisburg University of Science and Technology

  MS, Information Technology Project Management

  2008 — 2010

Skills

• Project Management
• Web Design
• Product Management
• Business Process Improvement
• Business Process
• Document Capture
• Enterprise Software
• Change Management
• Enterprise Content Management
• Kofax
• Strategy
• Document Imaging
• Integration
• Document Management
• Requirements Analysis
• Ecm System Design
• Filenet
• Training
• Sharepoint
• Management
• Image Capture
• Business Analysis
• Business Development
• Proposal Writing
• Professional Services
• Contract Negotiation
• Requirements Gathering
• Risk Management
• Organizational Leadership
• End User Training
• Crm